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The client experience platform

Take the mystery out of delivering great client experience.

Empower your people to delight clients with our simple feedback system – for relationship focused firms committed to excellence.
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What our clients believe

Client service matters

Our award-wining clients share one thing in common. They all believe in the importance of their clients' experience. They also know that their people are crucial. We share these beliefs. If you do too, then why not join us.

The challenge

We don't always know what our clients really think

Your people are busy. How often do they get time to talk to clients about their experience?


How well do you know what your clients truly value and where they want change?


Leading a firm in 2022 without rich client insights limits your true growth potential.

Connect and grow

Invest in the client experience to drive business success


Your people take pride in doing a great job. Give them the tools to deliver their best. And tap into an abundance of social proof, better referrals and more billable hours.

Client experience

The four pillars of a great CX program...

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Lead

Make a visible commitment to client experience excellence

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Listen

Measure and track CX through a structured feedback program

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Learn

Know where you excel and where clients want improvement

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Grow

Take action to nurture client relationships and look for growth

Our clients

What our client say about us

Tony Fittler
HLB Mann Judd, National Chairman
Client Choice Winner 2021, Network of the Year 2021

“ This has been a very useful program. While clients are usually very positive, you shouldn’t assume what clients are thinking and how satisfied they are; this tool allows for honest feedback that benefits the quality of the service offering. ”

Rhys Kyburz
RSM Accountants, Partner
Client Choice Winner 2021

“ An excellent service that has helped us better understand both our clients and professional staff. Highly recommend it. ”

Will Hamilton
Hamilton Wealth Partners, Managing Partner
ifa Client Awards 2021

“ We have used Greg Tilse and Client Culture Systems for 5 years now to conduct our annual NPS survey. What has been really pleasing to the team at Hamilton Wealth Partners is we have seen improvement every year, thanks to the work of Greg and his team. Our challenge is to keep up this annual improvement, we will always keep trying. ”

Social proof

Show your commitment to client service

Human beings subconsciously look for validation.

Signal your commitment to excellence to your clients and staff by displaying Client Culture’s digital credentials on your website, marketing assets and email signatures.

These credentials are only issued to firms that hold commitment to excellence, service accountability and continuous improvement high up on their priority list and do so year after year.

Strengthen your brand via blockchain certifications from an independent client experience platform and get an instantly recognisable global link to validate your claims.

Find out how