How do you build remarkable service experiences that sustain and grow your firm?

It starts with listening.

 
 
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What you can do
with Client Culture
 
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Listen

Easily run a voice of client and staff program.

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Learn

Learn and track how clients feel about your service experience.

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Respond

Use client feedback to continuously improve their experience.

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Grow

With referrals, testimonials, online reviews and our independent trust-mark.

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Real-time feedback

Instant results delivered to the right people in your organisation.

 
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AFR Client Choice Award
Best Professional Service Firm

HLB Mann Judd

"The Client Culture service is surprisingly illuminating."
Michael Hutton, Partner
 
 
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Who we help includes
 
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Accounting and Wealth

Effective CX management is critical in the fast changing environments of accounting and wealth management.

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Legal

Whether relationships are ongoing or one-off, word-of-mouth plays a key role in growing your firm.

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Medical

Easily follow-up with patients, general practitioners or specialists, to make sure of the patient experience.

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Recruitment

Strengthen relationships by better understanding the experience of both clients and candidates.

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ifa Awards
Best Client Servicing Firm

Hamilton Wealth Management

"A great way to identify ways to improve our service to our clients."
Will Hamilton, Managing Partner
 
 
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Send a powerful signal to clients.

 
An independent Voice of Client program empowers your clients, building trust and confidence in your service.
 
 
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Recent posts

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CLIENT EXPERIENCE

Is your firm remarkable?

How do you differentiate your professional services firm in the marketplace? What are the reasons a potential client should choose your firm over another? What's your competitive edge? And don't just say 'it's our service' because that is what everyone says.

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BUSINESS DEVELOPMENT

Five key business development tips for professionals

When time really is money, and every hour you spend away from your regular service provision is costing you - focusing on business development seems like an impossible dream.

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INNOVATION + DISRUPTION

A framework for managing disruption in professional services

Artificial intelligence, machine learning and blockchain technologies have significant scope to disrupt traditional professional services businesses. Anyone in the advice business is at some level of risk.

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