"The results are surprisingly illuminating."
Michael Hutton, HLB Mann Judd, Partner.
2018 AFR Best Professional Services Firm.
"Great to deal with. Very responsive. Very well organised and efficient. NPS methodology is elegantly simple and insightful. I recommend it to all professional services businesses."
David Kelly, KHQ Lawyers, Managing Partner.
You don't know, if you don't ask...but sometimes you don't really want to ask what people think. Client Culture helped us to approach clients for genuine feedback about their experience with our firm, which helped us to improve our service and our clients' experience.
Stacey Taylor, Wisewoulds Lawyers, Special Counsel.
The Client Culture ‘one question’ system has provided powerful business intelligence to better understand how our clients think about our service. We are now extremely focused to use this to improve our Net Promoter Score, which we believe is a very strong indicator of our overall client satisfaction and likeliness to refer.
Paul Nicol, GFM Advisory. Barrons Top 50 Advisor.
Greg Tilse, Managing Director, Client Culture
"Being actively responsive to those you serve is the best way to build the strong relationships needed to resist the threats posed by technology and increasing competition."
Supporting responsive cultures
We help professionals build open, responsive cultures ready to adapt to change.
Listen
Ask one simple question.
Add more when you're ready.
Learn
From real-time feedback delivered to
the right professional.
Respond
Reply. Improve. Adapt.
Grow
Referrals. Retention. Engagement.
Businesses with leading loyalty scores grow more
than twice as fast as the industry average.
Bain and Company research.
Peace of mind
Make sure
Don't leave experience to chance. Even if you provide a high quality service the client or patient may not feel that you did.
Embed regular feedback and make sure you are meeting expectations.
Know where you stand
Use the simple loyalty metric, the Net Promoter Score. Know instantly which practice areas need support, benchmark and track progress over time. Learn more.
Who we help
We help professionals from a variety of fields, in organisations large and small, including:
– Legal
– Accounting
– Financial advisory
– Medical
– Engineering.
Our typical client is a Managing Partner, Head of Marketing, Human Resources, Business Development or Practice Manager.
