The Kingsman, the Big Banks and how not to run an NPS program

If the Banking Royal Commission has shown us anything it's the importance of culture in influencing behaviour. As we all know, as organisations grow, more and more decisions affecting clients and customers need to be delegated away from a central base of leaders. Those decisions, of course, need to get the balance right

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Greg Tilse
Net Promoter for employees

The Net Promoter System is a management philosophy that commits to earning the passionate loyalty of both clients and employees. Employees, of course, are critical to the success of all organisations, but in professional services this is doubly true, because in this industry your people are your product. 

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Greg Tilse