Adapting to client personalities?

Clients bring their unique personalities to the client-professional relationship and respond to some communication styles better than others. The work of Alessandra, Wexler and Barrera provides some insights into managing diverse personalities.

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Greg TilseClients
The Kingsman, the Big Banks and how not to run an NPS program

If the Banking Royal Commission has shown us anything it's the importance of culture in influencing behaviour. As we all know, as organisations grow, more and more decisions affecting clients and customers need to be delegated away from a central base of leaders. Those decisions, of course, need to get the balance right

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Greg Tilse