In this insightful article Morgan Evans explains very powerfully the value of feedback and offers six tips to do it better, as well as insights from Netflix’s reasons for dropping the annual performance review.
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We wish to congratulate one of our clients, Hamilton Wealth Management, for being honoured in the recent ifa Excellence Awards, awarded Best Client Servicing – Company and ifa Excellence Award – Company.
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Clients bring their unique personalities to the client-professional relationship and respond to some communication styles better than others. The work of Alessandra, Wexler and Barrera provides some insights into managing diverse personalities.
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If the Banking Royal Commission has shown us anything it's the importance of culture in influencing behaviour. As we all know, as organisations grow, more and more decisions affecting clients and customers need to be delegated away from a central base of leaders. Those decisions, of course, need to get the balance right
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Long used by highly customer focused companies like Apple and Amazon, the team at HLB Mann Judd Sydney have demonstrated their commitment to delivering outstanding client service by successfully implementing client satisfaction and loyalty measurement with Client Culture.
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We are very pleased to recognise some outstanding recent achievements of our client firms and individuals, including – in accounting; HLB Mann Judd – in the law; Monica Blizzard and Kristina Antoniades of KHQ Lawyers and in financial advisory; Will Hamilton and Paul Nicol.
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