Long used by highly customer focused companies like Apple and Amazon, the team at HLB Mann Judd Sydney – who are specialists in audit, assurance, tax consulting, business services, advisory and wealth management – have demonstrated their commitment to delivering outstanding client service by successfully implementing client satisfaction and loyalty measurement with Client Culture.
We are very pleased to recognise some outstanding recent achievements of our client firms and individuals, including – in accounting; HLB Mann Judd – in the law; Monica Blizzard and Kristina Antoniades of KHQ Lawyers and in financial advisory; Will Hamilton of Hamilton Wealth Management and Paul Nicol from GFM Advisory.
The main reason clients switch professional service firms - according to accountants recently surveyed by the NAB - is "I didn't have a personal relationship and wanted one." The only thing is, this doesn't at all match the views of businesses.
In Bain and Co's recent work on analysing the drivers of purchase decisions in B2B transactions, it's perhaps not surprising that emotional factors, not just rational factors, figured highly. Bain and Co analysed three decades of qualitative and quantitative data in relation to purchasers decisions and identified 40 fundamental “elements of value” under five categories: table stakes, functional, ease of doing business, individual, and inspirational.
KHQ Lawyers has taken its passion for excellence one step further with the successful implementation of the Net Promoter System.
Long used by highly customer focused companies like Apple and Amazon, the team at Melbourne based KHQ Lawyers have demonstrated their commitment to delivering outstanding client service by successfully implementing client satisfaction and loyalty measurement with independent client experience firm Klient Kulture, a professional services specialist.