Improve client retention

Save vulnerable relationships. According to an Association of Corporate Counsel survey, 34% of clients said that they had terminated a relationship in 2017 for failing to meet expectations.

How well do you understand your clients’ experience?  Who is vulnerable to switching? What is the dollar value of a 5% increase in retention for your business. 

Don't wait until it's too late – regular feedback can save relationships. 


Increase referrals

What do clients tell friends and colleagues about your firm? How much is positive? How much is damaging your brand?

Listening to your clients equips you to better deliver a service they truly value; naturally increasing client satisfaction and positive word-of-mouth.

We can also help accelerate this growth by identifying your most loyal clients - the ones most receptive to a request for a warm referral - and provide you with the tools to seek referrals.  


Prove your value

Our trust-mark: with our independent service, potential new clients can trust your client score results. Share them when you are ready – to attract new clients.

Share links on your blogs and other marketing materials and events to the LinkedIn networks of your senior team. This provides valuable social proof of your service excellence, reducing the risk of making a referral for your clients. 

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Social media reviews: Google and other reviews – such as Adviser Ratings for those in financial advisory – are now featuring more prominently on business searches, so it is important to be proactive. This applies whether you have a Google+ account or not. The best solution to negative social media reviews is to get more positive ones to restore the balance. Build positive social media reviews with Client Culture. Attract new clients and boost your search engine rankings at the same time.