Employee NPS

How engaged are your people? How does this vary from one division to the next? Where would staff like to see change?

To help answer these questions, we offer powerfully simple staff surveys. 

Our staff survey includes the employee net promoter system (eNPS) to quickly capture staff engagement. Follow up with pulse surveys to investigate key themes and build your fact base of staff culture. It's also a perfect complement to a longer annual staff survey your may already be running. 
Learn more.

Client connection and coaching

In most hardworking professional practices the majority of feedback is positive - connect your team to the uplifting comments they are missing out on – lifting satisfaction, motivation and a feeling of accomplishment.

Who in your firm are the standout performers from the perspective of clients and patients? Who needs more support and training? What coaching is needed?

We all know that feedback is key to learning and can speed up the process of becoming a true professional. Of course, feedback from a manager is important, but regular feedback from those you serve completes the picture.

The process has allowed us to use the client comments in our own staff feedback sessions and they love it as it directly relates to how they see the clients. Well worthwhile.
— Paul Staindl, Clancy & Triado Lawyers, Managing Partner.