How engaged are your people? How does this vary from one division to the next? Where would staff like to see change?
To help answer these questions, we offer powerfully simple staff surveys.
Like our client survey, our staff survey is just as easy to use, incorporating the net promoter system once again to quickly capture staff loyalty and engagement. Follow up with pulse surveys to investigate key themes and build your fact base of staff culture. It's also a perfect complement to a longer annual staff survey your may already be running. Learn more.
Positive feedback and your staff: in most hardworking professional practices the majority of client feedback is positive - connect your team to the uplifting comments they are missing out on.
Our own client feedback tells us that providing your professional staff with regular client feedback increases their sense of connectedness with the client – lifting satisfaction, motivation and a feeling of accomplishment.
"[The process] has allowed us to use the [client] comments in our own staff feedback sessions and they love it as it directly relates to how they see the clients. Well worthwhile."
Paul Staindl, Clancy & Triado Lawyers, Managing Partner.
Client identified learning areas: who in your firm are the standout performers from your clients’ perspective? Who needs more support and training? Where do your clients say these staff need to improve? What coaching is needed?
We all know that feedback is key to learning and can speed up the process of becoming a true professional. Of course, feedback from a manager is important, but regular client feedback completes the picture.
Client feedback shows you where you can improve. It helps you bridge the gap between your client's perception and your own.
What's more, those staff working the hardest to make your clients happy may not be getting the recognition they deserve. Others may not be getting the support they need.