A structured client experience program provides perfect moments to...
read moreSocial proof of your service excellence is a very powerful influencer...
read moreHLB Mann Judd Australasia has been working with Client Culture for the past three years...
read moreUse digital credentials that certify your service excellence...
read moreGiving your client-facing staff access to regular feedback from their clients...
read moreHow unique is your brand and how well are you communicating it?
read moreThe best client retention strategy is to make sure you deliver a great client experience.
read moreClient Choice Award winning accounting Partner Litsa Christodulou discusses...
read moreOf course expertise matters, but the truth is that expertise is just the beginning.
read moreExploring meaning and identity in professional services firms...
read moreJust what has immersing your hand in cold water for 60 seconds got to do with sending your clients a bill?
read moreA new book published by the Harvard Business Review Press...
read moreFixed fee pricing is on the rise. According to a recent study...
read moreMastering the client experience is key to making sure your firm thrives...
read moreClient Culture client and Australia’s most client-focused accountant...
read moreIf you have identified a client as a detractor you need to...
read moreIt has long been thought that clients typically make like-for-like referrals...
read moreThe founder of wordpress and automattic.com, Matt Mullenweg, knows...
read moreNPS is the global standard in customer loyalty measurement.
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