A structured client experience program provides perfect moments to...

Social proof of your service excellence is a very powerful influencer...

HLB Mann Judd Australasia has been working with Client Culture for the past three years...

Use digital credentials that certify your service excellence...

Giving your client-facing staff access to regular feedback from their clients...

How unique is your brand and how well are you communicating it?

The best client retention strategy is to make sure you deliver a great client experience.

Client Choice Award winning accounting Partner Litsa Christodulou discusses...

Of course expertise matters, but the truth is that expertise is just the beginning.

Exploring meaning and identity in professional services firms...

Just what has immersing your hand in cold water for 60 seconds got to do with sending your clients a bill?

A new book published by the Harvard Business Review Press...

Fixed fee pricing is on the rise. According to a recent study...

Mastering the client experience is key to making sure your firm thrives...

Client Culture client and Australia’s most client-focused accountant...

If you have identified a client as a detractor you need to...

It has long been thought that clients typically make like-for-like referrals...

The founder of wordpress and automattic.com, Matt Mullenweg, knows...

NPS is the global standard in customer loyalty measurement.