what clients want
Client experience

What clients want

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Client experience

Client service during Covid 19

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BD + marketing

Boost your LinkedIn marketing with digital credentials

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How to increase referrals with structured follow-up

A structured client experience program provides perfect moments to...

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How to use social proof to grow your firm

Social proof of your service excellence is a very powerful influencer...

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How a formal client feedback process puts the client at the centre

HLB Mann Judd Australasia has been working with Client Culture for the past three years...

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Boost your LinkedIn marketing with digital credentials

Use digital credentials that certify your service excellence...

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How client feedback can improve staff engagement

Giving your client-facing staff access to regular feedback from their clients...

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What's your brand story and how to communicate it persuasively?

How unique is your brand and how well are you communicating it?

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Identifying at risk clients

The best client retention strategy is to make sure you deliver a great client experience.

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Client service during Covid 19

Client Choice Award winning accounting Partner Litsa Christodulou discusses...

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What clients really want

Of course expertise matters, but the truth is that expertise is just the beginning.

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How to motivate your staff in professional services

Exploring meaning and identity in professional services firms...

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The science of bill shock

Just what has immersing your hand in cold water for 60 seconds got to do with sending your clients a bill?

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The power of positive feedback in the workplace

A new book published by the Harvard Business Review Press...

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The client experience benefits of fixed fee pricing

Fixed fee pricing is on the rise. According to a recent study...

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Five steps to master the client experience

Mastering the client experience is key to making sure your firm thrives...

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Australia’s most client-focused accountant shares her tips

Client Culture client and Australia’s most client-focused accountant...

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How to talk to detractor clients

If you have identified a client as a detractor you need to...

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The benefits of referred clients

It has long been thought that clients typically make like-for-like referrals...

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How to work from home effectively

The founder of wordpress and automattic.com, Matt Mullenweg, knows...

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The net promoter system explained

NPS is the global standard in customer loyalty measurement.

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