Choose a plan to suit your practice.
Net Promoter Score
NPS by key categories
Action item reports
Additional survey questions
Standard help centre
Email, chat, phone support
Client score trust mark
Client follow-up scripts
Promotion tools and support
Launch and results presentations
"A brilliant but simple system to assess client loyalty."
Patrick Malcolm, Partner, GFM Wealth Advisory, Melbourne.
Is there a survey limit?
Only during the free trial period, otherwise all plans include unlimited surveys.
Why do you charge per professional?
The real value of our system comes from linking client or patient feedback to the actual professionals that serve them. Each professional can have their own secure and private login. We have systems and processes designed to encourage and support an open, responsive culture. The goal is an organisation more in tune with its client or patient needs and therefore, more adaptable to change. We are not just collecting data we are changing behaviours.
I am just too busy?
We are professional services specialists. So we get that you are busy. The opportunity cost of your time is high. Our service is designed to minimise your time investment, particular the amount of professional time required. You can leave everything to us for a fully managed program or choose a self-service model, administered by a PA, if you prefer. Don't worry, it's simple and intuitive.
How private are the results?
At the core of our system design is the principle that a professional can only see results for their own clients or patients. Let's take a group of partners. Each partner's client feedback is private to them. They can choose to give organisation wide access to one or more people, say a Managing Partner or Practice Manager, but this is their choice. Our system can run in this Private Mode indefinitely. Of course, there is benefit in sharing results and the degree of sharing can be carefully controlled, but sharing is a choice for each organisation.
Is my data safe?
We run Client Culture on Amazon Web Services (AWS) and our servers are located in Sydney, Australia. The AWS cloud infrastructure has been architected to be one of the most secure cloud computing environments available in the world. As well as the security features built into the AWS service, we use: 128-bit SSL encryption for all data transfer on the platform and daily backups of all data. Finally, we are careful to never accept from you any sensitive or identifying data, including dates of birth, medicare or tax file numbers, addresses and billing details.
I don't want to bother the client or patient
You won't. Clients and patients expect and want the opportunity to give feedback on an important service in their lives. Our one question survey strikes the right balance between respecting your clients time and showing you care about their experience of your service.
My staff are nervous about feedback
In our experience your staff will love it. Typically, most feedback is positive and uplifting, improving client connection and workplace meaning. But of course, no one is perfect. Everyone can benefit from extra coaching. You can also begin in Private Mode.
I have more questions.
Try the help button below, for more information from our
Help Centre or to message, chat or call.