Respond

Close the loop

We make it easy to respond to feedback. 

 

Action Reports

Specialised Action Reports prompt staff to take follow-up action. Capture key issues for easy sharing throughout the practice.

 

Communication tools

Managers can use flags, notes and messages to request particular follow-up action from staff.

Templates

We have tested templates for tailored responses to promoters, neutrals and detractors on survey results and next steps.

 

Scripts

We provide scripts and support to guide you through important follow-up conversations.