Respond

Close the loop

We make it easy to respond to feedback.

Specialised Action Reports prompt staff to take follow-up action. Capture key issues for easy sharing throughout the practice.

Managers can use flags, notes and messages to request particular follow-up action from staff.

We have tested templates for tailored responses to promoters, neutrals and detractors on survey results and next steps.

We provide scripts and support to guide you through important follow-up conversations.