Start a conversation

Use our platform to easily listen, learn, and respond to clients, patients, staff, or your referral networks to grow your practice.

 
 
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Listen

 

Ask one simple question

On a 0 to 10 scale, how likely are you to recommend us to others? Learn more

Or ask multiple questions

Ask unlimited follow-up questions. Running longer form surveys is easy on our flexible platform.

 
 

Check-in with staff also

Identify how engaged your teams are and where they would like to see change. Learn more 

Get real-time feedback

Respond quickly with client or patient feedback delivered privately to the right professional.

 
 
 

Strike the right balance between showing you care about your clients’ experience and respecting their time.

 
 
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Learn

 

Gain experience insights

Learn what service changes are needed. Understand how the experience of your service varies by account value, demographics and more.

 

Benchmark

Compare yourself to industry loyalty averages. Understand where you need to improve. 

Understand practice variation

Is the experience consistent across the organisation? See staff and team results to help identify who needs more support.  

 

Dive deeper

Run periodic pulse surveys exploring key issues and themes that emerge.

 
 
 
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Leading Law Firm
Melbourne

Wisewould Mahoney

"You don't know, if you don't ask...but sometimes you don't really want to ask what people think. Client Culture helped us to approach clients for genuine feedback about their experience with our firm which helped us to improve our service and our client's experience."
Stacey Taylor, Special Counsel
 
 
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Respond

 

Close the loop

Specialised Action Reports prompt staff to take follow-up action with clients. Capture key issues for easy sharing throughout the practice.

Communicate internally

Managers can use flags, notes and messages to request particular follow-up action from staff.

 

Leverage our experience

We provide scripts and support to guide you through important follow-up conversations.

Use our templates

We have tested templates for tailored responses to promoters, neutrals and detractors on survey results and next steps.

 
 
 
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Preeminent Family
Law Practice

Coote Family Lawyers

"A good way of obtaining client feedback which is particularly useful for us as we rely significantly on referrals from past clients."
Gary Yan, Director
 
 
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Grow

 

Promote your excellence

With our independent service and trust-mark, potential clients can see proof of your service excellence.

Actively seek referrals

Focus business development efforts on your most satisfied clients or referrers. Know which clients, patients or referrers are the ones to contact.

 
 

Gain social media reviews

Automatically seek a social media review on Google, Facebook, Whitecoat, or WordofMouth from satisfied clients or patients.

Grow organically

Loyalty leading firms grow more than twice the industry average. Regular feedback enables you to address the issues needed to increase loyalty.

 
 
 

Request a demonstration today.

 
 
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