Or ask multiple questions
Ask unlimited follow-up questions. Running longer form surveys is easy on our flexible platform.
Check-in with staff also
Identify how engaged your teams are and where they would like to see change. Learn more
Get real-time feedback
Respond quickly with client or patient feedback delivered privately to the right professional.
Strike the right balance between showing you care about your clients’ experience and respecting their time.
Gain experience insights
Learn what service changes are needed. Understand how the experience of your service varies by account value, demographics and more.
Compare yourself to industry loyalty averages. Understand where you need to improve.
Understand practice variation
Is the experience consistent across the organisation? See staff and team results to help identify who needs more support.
Run periodic pulse surveys exploring key issues and themes that emerge.
Close the loop
Specialised Action Reports prompt staff to take follow-up action with clients. Capture key issues for easy sharing throughout the practice.
Managers can use flags, notes and messages to request particular follow-up action from staff.
Leverage our experience
We provide scripts and support to guide you through important follow-up conversations.
Use our templates
We have tested templates for tailored responses to promoters, neutrals and detractors on survey results and next steps.
Promote your excellence
With our independent service and trust-mark, potential clients can see proof of your service excellence.
Actively seek referrals
Focus business development efforts on your most satisfied clients or referrers. Know which clients, patients or referrers are the ones to contact.
Gain social media reviews
Automatically seek a social media review on Google, Facebook, Whitecoat, or WordofMouth from satisfied clients or patients.
Loyalty leading firms grow more than twice the industry average. Regular feedback enables you to address the issues needed to increase loyalty.