Respond quickly with client or patient feedback delivered privately to the right professional.
Easily survey your referrer base to see which relationships are healthy and which need investment.
Strike the right balance between showing you care and respecting their valuable time.
Understand how the experience of your service varies by demographics, account value, length of relationship and more.
Compare yourself to industry loyalty averages. Understand where you need to improve.
Is the experience consistent across the organisation? See staff and team results to help identify who needs more support.
Run periodic pulse surveys exploring key themes that emerge form the NPS survey.
Close the loop
We make it easy to respond to feedback.
Specialised Action Reports prompt staff to take follow-up action. Capture key issues for easy sharing throughout the practice.
Managers can use flags, notes and messages to request particular follow-up action from staff.
We have tested templates for tailored responses to promoters, neutrals and detractors on survey results and next steps.
We provide scripts and support to guide you through important follow-up conversations.
Social proof of excellence
Promote your improving service levels leveraging social proof among your networks.
With our independent service potential clients can see proof of your service excellence.
Social media reviews
Automatically seek a social media review on Google, Facebook, Whitecoat, or WordofMouth from satisfied clients or patients.
Actively seek referrals
Focus business development efforts on your most satisfied clients or referrers. Know which clients, patients or referrers are the ones to contact.
Organic growth increase
Loyalty leading firms grow more than twice the industry average. Regular feedback enables you to address the issues needed to increase loyalty.